FAQ

FAQs

2019-01-05

Q:Do you provide free samples ?

A:Dear customers, as usual, sample will be charged and sent out by freight collect. But , for some stock item, we can provide you free sample, but you should pay for the delivery cost.

Q:Do you accept small quantity for trial order?

A:Dear customer, we can accept small quantity for trial order to support your business. But please be advised that on our peak season, it is difficult to be arranged.

Q:How is your delivery time ?

A:Dear customer, generally.In off-peak season, Within 10-25days after received the customer deposit.In off-peak season, Within 10-25days after received the customer deposit.We will delivery goods as soon as we can for customers for we know time is money

Q:What is your payment term ?

A:Dear customer, we can accept :1. 30%T/T in advance , balance against the copy of B/L 2. L/C at sight

Q:Do you accept private label on product ?

A:Dear customer, normally, we do not accept this for our current solar lighting product , cause it is very difficult , what’s more, it will extend the production time and somehow damage the product. We suggest you to make a stick rather than printing directly. If you have a new product , then we can accept this as per your request. For our air humidifier and air purifier , it is okay.